At jlbaji, your privacy is a fundamental priority. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a player on our platform. We are committed to handling your information with transparency, integrity, and the highest standards of data security.
These cards highlight the core pillars of jlbaji's approach to data privacy. Full legal detail is provided in the policy sections below.
Every connection to jlbaji is protected by 256-bit SSL/TLS encryption. Your personal details, payment credentials, and account data are transmitted over fully encrypted channels, making interception by third parties practically impossible.
jlbaji only collects personal data that is strictly necessary for account registration, payment processing, identity verification, and the provision of a safe gaming environment. We do not collect data that serves no legitimate purpose for your account or our platform operations.
jlbaji does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data shared with service partners — such as payment processors and identity verification providers — is strictly limited to what is necessary for the delivery of those services.
You have the right to access, correct, and in certain circumstances request deletion of the personal data jlbaji holds about you. Requests may be submitted to our support team at any time. We will respond to all valid data requests within the timeframes set out in this policy.
jlbaji uses cookies and similar tracking technologies solely to maintain session integrity, improve platform performance, and deliver a personalised experience. No third-party advertising cookies are placed without disclosure. Our cookie usage is explained fully in Section 7 of this policy.
Personal data is retained only for as long as it is needed to fulfil the purpose for which it was collected, comply with legal obligations, or resolve disputes. Once the applicable retention period expires, data is securely deleted or anonymised in line with our internal data lifecycle procedures.
This Privacy Policy ("Policy") describes how jlbaji ("Platform", "we", "us", "our") collects, uses, stores, and protects personal data provided by users ("Player", "User", "you") of the jlbaji website and associated services, including the mobile application, casino games, live dealer tables, sports betting, and payment facilities.
By creating an account on jlbaji or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
This Policy should be read alongside the jlbaji Terms & Conditions, which govern your use of the platform and are available at /terms-conditions. In the event of any conflict between this Policy and the Terms & Conditions regarding the handling of personal data, this Policy shall take precedence.
This Policy applies to all players accessing jlbaji from Bangladesh and any other jurisdiction where the platform is made available. The platform is operated in the English language, and this Policy is written and shall be interpreted in English.
jlbaji collects personal data through multiple touchpoints during your use of the platform. The categories of data collected are described in the table below:
| Category | Data Types | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, national ID or passport number | Registration form; KYC verification process |
| Contact Data | Email address, mobile phone number, residential address (city, district, postal code) | Registration form; account settings updates |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, bank account details, transaction history, deposit and withdrawal records | Payment processing; transaction records |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session identifiers, login timestamps | Automatically captured on platform access |
| Usage Data | Games played, bet history, wagering frequency, session duration, feature interactions, bonus usage | Platform activity tracking |
| Communication Data | Support ticket content, live chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Verification Documents | Scanned or photographed identity documents, utility bills, payment method evidence | KYC document submission |
You provide certain data directly when you register an account, complete identity verification, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotion. Providing inaccurate or incomplete data in these contexts may affect our ability to verify your identity, process payments, or deliver customer support.
When you access and use the jlbaji platform, we automatically collect Technical Data and Usage Data through server logs, cookies, and similar tracking technologies. This data is used for platform security, fraud prevention, performance optimisation, and to improve your experience. Automated data collection cannot be entirely disabled without limiting your ability to use the platform, as some of it is required for core functionality such as maintaining your login session.
We may receive personal data about you from third-party sources, including identity verification agencies, payment processors (such as bKash and Nagad), fraud detection services, and publicly available records. Data received from third parties is handled in accordance with this Policy and used solely for the purposes described herein.
jlbaji processes your personal data for the following purposes:
jlbaji will not process your personal data for any purpose that is materially different from those described above without first obtaining your explicit consent or establishing a separate legitimate legal basis.
jlbaji processes your personal data on the following legal bases:
jlbaji shares personal data with a limited set of trusted third-party service providers who process data on our behalf and under our instructions. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank), identity verification agencies, fraud detection services, cloud infrastructure providers, and customer support platform providers. All service partners are required to maintain appropriate technical and organisational security measures and may not use your data for any purpose beyond the services they provide to jlbaji.
Some jlbaji games are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data for game integrity and technical performance purposes. They do not receive your full identity or payment data.
jlbaji may disclose personal data to regulatory bodies, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where required by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect player safety, enforce our Terms & Conditions, or protect the legal rights of jlbaji or third parties.
In the event of a merger, acquisition, restructuring, or sale of assets involving jlbaji, personal data held by jlbaji may be transferred to the relevant successor entity. You will be notified of any such transfer via a prominent notice on the platform, and this Policy will be updated accordingly. The successor entity will be required to honour the commitments made in this Policy.
jlbaji does not sell, rent, or otherwise commercially exploit your personal data to third parties for advertising, marketing profiling, or any other commercial purpose not described in this Policy. Any data shared with third parties is limited strictly to what is necessary to deliver the relevant service.
jlbaji retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal and regulatory obligations. The following general retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely and permanently deleted, or anonymised so that it can no longer be attributed to you as an individual. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes.
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, operate efficiently, and provide information to website owners. jlbaji uses cookies and similar technologies (such as local storage objects and session tokens) across the platform.
You may manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified before a cookie is placed. Please note that disabling strictly necessary cookies will prevent you from logging in to or using core features of the jlbaji platform. Instructions for managing cookies in popular browsers are available in the relevant browser's help documentation.
jlbaji implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include but are not limited to:
While jlbaji takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised use of your account.
As a jlbaji player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact [email protected] with a clear description of your request. We will acknowledge all valid requests and provide a substantive response within thirty (30) days.
Where a request for erasure conflicts with a legal retention obligation (such as the five-year financial record requirement described in Section 6), jlbaji will retain the minimum necessary data to fulfil that obligation and delete all remaining personal data associated with your request.
The jlbaji platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. Age verification is conducted as part of the account registration and KYC process, and accounts found to belong to persons under 18 will be closed immediately, with all balances forfeited in accordance with the Terms & Conditions.
If you have reason to believe that a person under 18 has created an account on jlbaji using false information, please contact us immediately at [email protected]. Upon confirmation, we will take immediate action to close the account and delete all associated personal data. We actively encourage parents and guardians to make use of parental control software to prevent underage access to online gambling platforms.
The jlbaji platform may contain references to or integrations with third-party services, including game providers and payment gateways. While we take reasonable care in selecting our service partners, jlbaji is not responsible for the privacy practices or content of any third-party platform or service.
When you interact with a third-party service — for example, when completing a bKash or Nagad payment transaction — you will be subject to that provider's own privacy policy and terms of use. We encourage you to review the privacy documentation of any third-party service before submitting personal data to them.
jlbaji reserves the right to update or revise this Privacy Policy at any time. When material changes are made, a notice will be displayed prominently on the platform and the "Last Updated" date at the top of this document will be revised accordingly. Where changes are significant, we may also notify you directly via your registered email address.
Your continued use of the jlbaji platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any changes to this Policy, you should cease using the platform and may request account closure as described in the Terms & Conditions.
We recommend reviewing this Policy periodically to stay informed about how jlbaji protects and uses your personal data. The current version of this Policy supersedes all previous versions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way jlbaji handles your personal data, please contact us through the channels listed below. All contact details are provided as plain text — email addresses are not clickable links. Please copy the address into your email client to send a message.
We will acknowledge all privacy-related requests within two (2) business days and aim to resolve them fully within thirty (30) days of receipt. For complex requests, we may require additional time and will inform you of any extension within the initial thirty-day period.
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By using jlbaji you confirm you are 18 years of age or older and have read and accepted our Privacy Policy.